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Mercedes
Leasing
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Tele Aid
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If you require emergency aid, Roadside
Assistance or information while you're traveling in a
Mercedes-Benz equipped with Tele Aid, the Tele Aid system can put
you in touch with the right people, exactly when you need them.
Help is only the push of a button away*. Tele Aid is our new way of using wireless technology to provide Mercedes-Benz owners with location-specific security, information and conveniences. One push of the SOS button on your vehicles overhead console connects you with a Mercedes-Benz Emergency Response Specialist who will summon help to your precise location, pinpointed by satellite, and stay on the line until help arrives. Or, deployment of any airbag or ETR (Emergency Tensioning Retractor) will automatically transmit an emergency call to our emergency monitoring service. The wrench button connects you to a Roadside Assistance Specialist who will know where you are and what model you're driving, even before you say a word. And the i button connects you to a Client Assistance Center Representative, available 24 hours a day to answer any questions you may have. Tele Aid enables precise vehicle location using multiple Global Positioning System (GPS) satellites. The system offers several advantages over cell phones. It provides the precise location of your vehicle even when you cannot. It facilitates quick location by communicating your vehicle's type and color. And it's a factory-installed system, crash secured with redundant antennae, 3-watt power and automatic notification capability upon SRS (Supplemental Restraint System) deployment.
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Roadside Assistance
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Throughout the
life of your Mercedes-Benz, a Roadside Assistance expert is just a
toll-free call away. Call 1-800-FOR-MERCEDES (1-800-367-6372) for
assistance any time you're on the road, day or night, if you have
a problem related to your Mercedes-Benz. If you ever need assistance while traveling in your Mercedes-Benz, just call 1-800-FOR-MERCEDES (1-800-367-6372) for our 24-Hour Roadside Assistance. Our Roadside Assistance Experts know Mercedes-Benz automobiles, and they're well prepared to handle unforeseen roadside complications. And here's a reassuring fact: Every Mercedes-Benz in the U.S. - no matter how old, how many miles it's logged or how many owners it's had - qualifies for Roadside Assistance, 24 hours a day, 365 days a year. Roadside Assistance repairs could involve charges for services and parts. Depending on the circumstances, an outside service may provide Roadside Assistance repairs at the discretion of Mercedes-Benz USA LLC. Sign and Drive"What should I do if I run out of gas? If I get a flat tire? If my battery dies?"
When you own a Mercedes-Benz, the answer
is simple: don't worry. Our Roadside Assistance Program
includes a free service called Sign and Drive, providing
prompt relief for the three biggest headaches of the highways.
We'll jump-start your run-down battery, bring you a few
gallons of fuel to get you back on your way or change a flat
tire using your spare, all free of charge.
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Flexible Service System
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Since 1998, all new Mercedes-Benz
vehicles are equipped with the Flexible Service System (FSS). An
electronic monitor checks the quantity and, on the advanced
version in our new family of V6 and V8 vehicles, the condition
of your engine oil. A "wrench light" on your dashboard lets you
know when it's time for a regular maintenance service. While each Mercedes-Benz is precision-crafted to exacting standards, not all drivers are alike. The Flexible Service System (FSS) accommodates the service requirements created by your individual driving style. By constantly monitoring your engine oil, the FSS may extend the service interval, which averages about 10,000 miles, without sacrificing the performance and protection you expect from your Mercedes-Benz.* FSS evaluates engine temperature, oil level, vehicle speed, engine speed, distance driven and the time elapsed since your last service. It determines when your vehicle needs service and alerts you well in advance. Each time you start your engine after you are approximately 2,500 miles or 30 days from requiring service, the dashboard readout displays a 10-second message telling you when your vehicle is due for service. The advanced version of FSS also alerts you when your oil level is below minimum or above maximum. It even indicates how much oil you need to add. And if you add oil between service visits, the system automatically recognizes the change and lengthens the interval between service requirements. *Actual service intervals vary depending on your driving style and driving conditions. Maximum service intervals may be limited by time duration, depending on how you drive. |
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Mercedes Warranty
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New Vehicle Limited WarrantyAll new Mercedes-Benz vehicles are covered by our New Vehicle Limited Warranty. It covers any defects in material or workmanship for 48 months or 50,000 miles, whichever comes first. All you have to do is bring your vehicle into any authorized MB Retail Center, where you'll find expert technicians who know your vehicle inside and out.
Extended Limited WarrantyMercedes Care offers a distinct program to widen the window of confidence provided by the 4-year/50,000-mile New Vehicle Limited Warranty that comes with every new Mercedes-Benz. Through the Mercedes Care Extended Limited Warranty program, owners may, within one year from the start date of the New Vehicle Limited Warranty, extend their peace of mind by purchasing an additional 12, 24, or 36 months of coverage or up to 100,000 total accrued miles, whichever first occurs. Your MB Retail Center can help you tailor an Extended Limited Warranty that delivers the coverage you need to put your mind at ease.
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