Mercedes Leasing Added Value
If you require emergency aid, Roadside
Assistance or information while you're traveling in a
Mercedes-Benz equipped with Tele Aid, the Tele Aid system can put
you in touch with the right people, exactly when you need them.
Help is only the push of a button away*.
Tele Aid is our new way of using wireless
technology to provide Mercedes-Benz owners with location-specific
security, information and conveniences.
One push of the SOS button on your
vehicles overhead console connects you with a Mercedes-Benz
Emergency Response Specialist who will summon help to your precise
location, pinpointed by satellite, and stay on the line until help
arrives. Or, deployment of any airbag or ETR (Emergency Tensioning
Retractor) will automatically transmit an emergency call to our
emergency monitoring service.
The wrench button connects you to a
Roadside Assistance Specialist who will know where you are and
what model you're driving, even before you say a word.
And the i button connects you to a Client
Assistance Center Representative, available 24 hours a day to
answer any questions you may have.
Tele Aid enables
precise vehicle location using multiple Global Positioning System
(GPS) satellites. The system offers several advantages over cell
phones. It provides the precise location of your vehicle even when
you cannot. It facilitates quick location by communicating your
vehicle's type and color. And it's a factory-installed system,
crash secured with redundant antennae, 3-watt power and automatic
notification capability upon SRS (Supplemental Restraint System)
life of your Mercedes-Benz, a Roadside Assistance expert is just a
toll-free call away. Call 1-800-FOR-MERCEDES (1-800-367-6372) for
assistance any time you're on the road, day or night, if you have
a problem related to your Mercedes-Benz.
If you ever need assistance while traveling
in your Mercedes-Benz, just call 1-800-FOR-MERCEDES
(1-800-367-6372) for our 24-Hour Roadside Assistance. Our Roadside
Assistance Experts know Mercedes-Benz automobiles, and they're
well prepared to handle unforeseen roadside complications. And
here's a reassuring fact: Every Mercedes-Benz in the U.S. - no
matter how old, how many miles it's logged or how many owners it's
had - qualifies for Roadside Assistance, 24 hours a day, 365 days
Roadside Assistance repairs could involve
charges for services and parts. Depending on the circumstances, an
outside service may provide Roadside Assistance repairs at the
discretion of Mercedes-Benz USA LLC.
Sign and Drive
"What should I do
if I run out of gas? If I get a flat tire? If my battery dies?"
When you own a Mercedes-Benz, the answer
is simple: don't worry. Our Roadside Assistance Program
includes a free service called Sign and Drive, providing
prompt relief for the three biggest headaches of the highways.
We'll jump-start your run-down battery, bring you a few
gallons of fuel to get you back on your way or change a flat
tire using your spare, all free of charge.
Flexible Service System
Since 1998, all new Mercedes-Benz
vehicles are equipped with the Flexible Service System (FSS). An
electronic monitor checks the quantity and, on the advanced
version in our new family of V6 and V8 vehicles, the condition
of your engine oil. A "wrench light" on your dashboard lets you
know when it's time for a regular maintenance service.
While each Mercedes-Benz is
precision-crafted to exacting standards, not all drivers are
alike. The Flexible Service System (FSS) accommodates the
service requirements created by your individual driving style.
By constantly monitoring your engine oil, the FSS may extend the
service interval, which averages about 10,000 miles, without
sacrificing the performance and protection you expect from your
FSS evaluates engine
temperature, oil level, vehicle speed, engine speed, distance
driven and the time elapsed since your last service. It
determines when your vehicle needs service and alerts you well
Each time you start your
engine after you are approximately 2,500 miles or 30 days from
requiring service, the dashboard readout displays a 10-second
message telling you when your vehicle is due for service.
The advanced version of FSS
also alerts you when your oil level is below minimum or above
maximum. It even indicates how much oil you need to add. And if
you add oil between service visits, the system automatically
recognizes the change and lengthens the interval between service
service intervals vary depending on your driving style and
driving conditions. Maximum service intervals may be limited
by time duration, depending on how you drive.
New Vehicle Limited Warranty
All new Mercedes-Benz vehicles
are covered by our New Vehicle Limited Warranty. It covers any
defects in material or workmanship for 48 months or 50,000
miles, whichever comes first. All you have to do is bring your
vehicle into any authorized MB Retail Center, where you'll find
expert technicians who know your vehicle inside and out.
Extended Limited Warranty
Mercedes Care offers a distinct
program to widen the window of confidence provided by the
4-year/50,000-mile New Vehicle Limited Warranty that comes with
every new Mercedes-Benz. Through the Mercedes Care Extended
Limited Warranty program, owners may, within one year from the
start date of the New Vehicle Limited Warranty, extend their peace
of mind by purchasing an additional 12, 24, or 36 months of
coverage or up to 100,000 total accrued miles, whichever first
occurs. Your MB Retail Center can help you tailor an Extended
Limited Warranty that delivers the coverage you need to put your
mind at ease.